We are really pleased that you would like to book an appointment with us and look forward to helping you find your dream dress. You may find the following information useful:
YOUR INITIAL APPOINTMENT (UP TO 1 hour 1/2) :
In order to provide you with the best service and attention, please call us on 01634 786740 to book an appointment so we can ensure a changing room is free and that you have the undivided attention of one of our very friendly and experienced consultants.
We allow an hour and a half for a first visit to the bridal wear section, or an hour to look at our bridesmaids’ dresses.
In the interest of your own experience and health and safety we recommend you do not bring children to appointments, especially on Saturdays and evenings when the shop is very busy.
We kindly advise you keep your guests to a maximum of three, especially on a Saturday.
This will ensure your visit is a more calm and comfortable experience.
If you are interested in having a dress designed - you will need to request an appointment with our designer.
Once you have chosen your gown, you will be measured and then discuss with your consultant the best size for you. Please bear in mind that each designer makes their gowns according to their own individual size guides.
You will be required to sign our Terms and Conditions and a copy will be given to you for your records. A 50 per cent non-refundable, non-transferable deposit is then taken, and your gown is placed on order.
Dresses take between four and eight months to arrive, with an additional six to eight weeks for your alterations.
As soon as your beautiful gown arrives, it will be checked and pressed. We will then contact you to arrange a collection and balance payment appointment, which must be within two weeks of the dress’s arrival.
YOUR COLLECTION APPOINTMENT:
These are available Tuesday to Friday between 9:30am-2:30pm. A Saturday appointment may occasionally be possible.
We will go through the care of your dress with you, how to store it and how to put it on on your wedding day.
We will discuss with you any alterations required and book you in for your alterations appointment.
The 50 per cent balance is payable before you take your dress home.
It is rare for a wedding dress not to need some kind of alteration, most frequently the length is almost a certainty.
Our alterations policy is to keep costs to a minimum. You will be given a price on whatever alterations are needed. Payment for your alterations will be required before we start working on your dress.
First fitting is usually at least six weeks before the wedding and will generally be on a Thursday between 9:30-2:00pm. Please avoid bringing small children with you to your alterations appointment. At your first fitting you will need to stand still for up to 90 minutes whilst your dress is pinned and so you will not be able to be responsible for your children.
You will need to bring along with you your shoes and underwear you intend to wear on your wedding day.
Once your alterations have been done....your all set to do the final thing.....get married!!